Protecting your ministry information
The current native release stores ministry information locally on your device. Support cannot remotely view or recover those records. Before troubleshooting, create a full encrypted backup from Settings → Full encrypted backup whenever the app is accessible.
Never email ministry records, counseling notes, backup passphrases, Apple ID passwords, device passcodes, or other confidential information to support.
Helpful details for a support request
- The Pastor's Desk app version.
- Your device model and iOS, iPadOS, or macOS version.
- The screen or feature where the issue occurred.
- The steps that led to the issue and any error message shown.
- A screenshot only if it contains no confidential ministry information.
Permissions
Calendar, notification, and device-authentication permissions can be reviewed in the Apple Settings app. Denying optional permissions does not prevent locally saving most ministry records inside The Pastor's Desk.
Privacy
Read the Privacy Policy for information about local storage, permissions, exports, deletion, and the app's current data practices.